Shipping and returns

All pens are sent tracked and signed for with Royal Mail where available within the UK.

International shipping is currently sent via Royal Mail Tracked and signed for when available. Other options may be available in your location so please get in touch before purchasing a pen. 

We aim to dispatch items within 3 days and will update you once your order has been dispatched.

Do you ship internationally?
Yes! All products can be shipped internationally, including USA and European countries. All orders are fully tracked and traceable.
When will I receive my order?
All orders are processed within 24-48 hours of being received. For commissions please allow longer, confirmation will be given to you open confirming your order. Once your item is shipped we will send you a confirmation email with tracking. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows: United States: most orders arrive within 5 days occasionally up to 12 business days Australia: 8-12 business days Canada + UK: 12-20 business days Worldwide: 12-30 business days Please note that due to unexpected delays, shipping times can be longer. Please allow up to 20 days for your order to arrive. If you have any questions, feel free to contact us at john@silverburlpens.com
What are the shipping charges?
United Kingdom: £7.00 United States: £15.00 Rest Of World: £15.00
How do I return an item?
We accept returns within 30 days. Once 30 days have exceeded since your purchase, unfortunately, we can’t offer any refunds. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Certain sale items may not qualify for returns unless they arrive damaged. Refunds are not available on commissioned orders. Before you return the item, please contact us at john@silverburlpens.com
What payment methods are available?
We accept Credit/Debit cards and Paypal and Google Pay payments.